At ProperHomes, we strive to provide high-quality real estate services and ensure customer satisfaction. As a property listing and service platform, our policies regarding refunds and returns are based on the nature of the services provided.

ProperHomes does not sell physical products; therefore, traditional return policies do not apply. However, in cases where a client has paid for a specific service such as property listing, promotion, or consultation, we aim to maintain fairness and transparency.

Refunds may be considered under specific circumstances, such as duplicate payments, technical errors, or failure to deliver agreed services. Any refund request must be submitted within a reasonable time frame along with valid proof of payment and a clear explanation of the issue.

Once a refund request is received, our team will review the case carefully. If approved, the refund will be processed using the original method of payment within a reasonable period. Please note that certain service fees may be non-refundable depending on the nature of the service already provided.

We reserve the right to decline refund requests that do not meet our policy criteria or where services have already been successfully delivered.

For any concerns or refund requests, customers are encouraged to contact us through our official website. Our team will make every effort to resolve issues promptly and professionally.

Last Updated: 2026